Frequently Asked Questions
Everything you need to know about shopping with Ariadné.
What is the typical shipping timeline for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
Ariadné offers a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for advice.
Where are your garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in fair-trade certified workshops that specialize in high-quality textiles and sustainable practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Ariadné pieces?
To maintain the longevity of your garments, we recommend following the care label instructions carefully. Most of our delicate fabrics prefer cold hand washes or professional dry cleaning.